Privacy policy
ZOLOTE Privacy Policy
Last updated: October 6, 2026
ZOLOTE operates this website and related shopping services, including the website's content, products, features, tools, and services related to your purchases (collectively, the "Services").
This website is powered by Shopify. We also use payment providers, shipping and delivery providers, website analytics tools, and other necessary third-party services to provide shopping, payment, order processing, delivery, and customer support services.
This Privacy Policy explains how we collect, use, retain, and disclose your personal information when you visit or use our website, make a purchase or other transaction, or otherwise communicate with us.
Please read this Privacy Policy carefully before using our website.
1. Personal Information We Collect
When you visit or use our Services, we may collect the following information depending on how you interact with our website.
Contact Information
This may include:
- Your name;
- Email address;
- Phone number;
- Billing address;
- Shipping address;
- Other contact information you choose to provide.
Order and Transaction Information
When you make a purchase, we may collect:
- Order information;
- Products purchased;
- Order amount;
- Transaction date and time;
- Delivery information;
- Return, refund, and other order-related information.
Payment Information
Payment processing may involve:
- Payment method;
- Transaction records;
- Payment confirmation;
- Other information necessary to process a payment.
Your full credit or debit card details are generally processed directly by the relevant payment provider. We do not retain your full payment card information for our own business purposes.
Account Information
If you create an account, we may collect:
- Login information;
- Account settings;
- Account preferences;
- Other information associated with your account.
Website Usage Information
When you visit our website, we may automatically collect certain technical and usage information, such as:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages viewed;
- Browsing and search activity;
- Website interaction information;
- Referring pages and related technical information.
We may use cookies and similar technologies to help the website function properly, remember your preferences, analyze website usage, and improve our Services.
2. How We Use Your Personal Information
We may use the information we collect for the following purposes.
Providing and Managing the Services
This may include:
- Processing and fulfilling your orders;
- Processing payments;
- Arranging product delivery;
- Providing returns, refunds, and after-sales support;
- Responding to your inquiries;
- Managing your account;
- Sending order-related notifications.
Improving Our Website and Products
We may use relevant information to understand how customers use our website in order to:
- Improve website functionality;
- Improve the shopping experience;
- Improve our products and services;
- Identify and resolve technical issues.
Security and Fraud Prevention
We may use information to:
- Verify transactions;
- Prevent fraud or unauthorized activity;
- Protect our website, accounts, and customers;
- Address security issues.
Marketing and Promotions
Where permitted by applicable law and where required, with your consent, we may use your contact information to send you:
- Product information;
- Promotional offers;
- News or other marketing communications.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails.
3. How We Share Personal Information
To operate our website and fulfill your orders, we may share personal information with certain third-party service providers where reasonably necessary.
These third parties may include:
- Shopify and related e-commerce services;
- Payment service providers;
- Shipping and delivery providers;
- Website analytics and technology providers;
- Customer support tools;
- Marketing and advertising service providers;
- Fraud prevention and security service providers.
These third parties may process your information only as necessary to provide their services or as otherwise permitted or required by applicable law.
We do not sell your personal information.
4. Shopify
Our website uses Shopify to provide our e-commerce platform and related technical services.
Shopify may process information related to your use of our website in accordance with its own privacy policy.
5. Cookies and Similar Technologies
We use cookies and similar technologies to help our website function properly and to understand how visitors use our Services.
Cookies may be used to:
- Maintain shopping cart and website functionality;
- Remember your preferences;
- Analyze website visits and usage;
- Measure the effectiveness of marketing activities;
- Provide a more relevant website experience.
You can manage or delete certain cookies through your browser settings.
Please note that disabling certain cookies may affect some website functionality if those cookies are necessary for the website to operate properly.
6. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services.
Third-party websites have their own privacy policies and data practices. We are not responsible for the privacy practices of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our Services, comply with legal or accounting obligations, resolve disputes, and protect our legitimate interests.
When personal information is no longer required, we may delete, anonymize, or otherwise process it in accordance with applicable law.
8. Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have some or all of the following rights:
- The right to access personal information we hold about you;
- The right to request correction of inaccurate information;
- The right to request deletion of your personal information;
- The right to request restriction of certain processing;
- The right to object to certain processing;
- The right to request a copy of your personal information;
- The right to withdraw consent where processing is based on consent;
- The right to opt out of marketing communications.
If you wish to exercise any applicable privacy rights, please contact us through the contact information provided on our website.
We may need to verify your identity before processing certain requests.
9. Children's Privacy
Our Services are primarily intended for adults.
We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information without appropriate consent, please contact us through the contact information provided on our website. We will take appropriate action in accordance with applicable law.
10. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, use, modification, or disclosure.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
11. International Data Transfers
Because we use Shopify, payment providers, shipping providers, and other third-party services, your information may be processed or stored outside your country or region.
Where applicable law requires safeguards for international data transfers, we will take appropriate measures as required by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in our business, website functionality, or applicable legal requirements.
Any updated version will be published on this page, and the "Last updated" date will be revised where appropriate.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.