Shipping policy
Shipping Policy
Last Updated: October 6, 2026
At ZOLOTE, we aim to provide a clear and convenient delivery experience for every order. The following shipping information applies to orders placed through our website.
1. Shipping Fee
Our standard shipping fee is $8.99 USD per order.
The shipping fee will be clearly shown at checkout before you place your order.
2. Order Processing
Orders are typically processed within 1–3 business days.
Processing includes order confirmation, product preparation, and handover to the shipping carrier.
Once your order has been dispatched, tracking information will be provided where available.
3. Shipping Time
Standard shipping typically takes around 10–12 business days.
Actual delivery times may vary depending on the destination, shipping route, and carrier operations.
We always aim to get your order to you as quickly as possible, although shipping times may occasionally vary during transit.
4. Tracking
Once your order has been dispatched, tracking information will be provided where available.
Please note that tracking information may take some time to update after the package has been shipped.
If your tracking information has not updated for an extended period, feel free to contact us and we will be happy to check the status of your order.
5. Delivery Delays
In some cases, delivery may take longer due to factors such as customs processing, weather conditions, flights, holidays, peak shipping periods, or carrier operations.
If your order experiences a significant delay, we will do our best to assist and follow up on the shipment.
6. Shipping Address
Please make sure your shipping address is complete and accurate when placing your order.
If you notice an error or missing information, please contact us as soon as possible so we can check the current status of your order and assist where possible.
7. Import & Related Fees
Depending on the destination country or region, some orders may be subject to import duties, taxes, or other local charges.
Where applicable, such fees may vary depending on the destination and local regulations.
8. Lost or Damaged Packages
If your package is lost, damaged, or experiences another delivery issue during transit, please contact us as soon as possible with your order details and any relevant photos or tracking information.
We will review the situation with the shipping carrier and do our best to assist with an appropriate solution.
9. Order Cancellation
If you would like to cancel your order, please contact us as soon as possible.
If your order has not yet entered the processing or shipping stage, we will do our best to accommodate the cancellation.
Once an order has entered processing or transit, cancellation may no longer be possible. However, we will still review the situation and assist where possible.
10. Additional Information
Delivery times may vary depending on the destination, local conditions, and actual shipping circumstances.
The delivery times stated in this policy are typical estimates, and actual delivery times may vary.
If you experience any issues with your delivery, please contact our support team and we will do our best to assist you.
Where applicable, your statutory consumer rights will continue to apply. Track Order