Refund policy

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ZOLOTE Return & Refund Policy

Dear Customer,

Thank you for choosing ZOLOTE.

To ensure a smooth shopping experience, please review our Return & Refund Policy before placing your order.

1. Return Period

If you are not satisfied with your purchase, you may contact us to request a return within 30 days of receiving your order.

If your item arrives damaged, has a verified quality issue, or is not the item you ordered, please contact us as soon as possible so we can provide an appropriate solution.

2. Return Eligibility

Except in cases involving product defects, shipping damage, or an incorrect item, returned items should:

- Be unused and in their original condition;
- Be returned with the original packaging where reasonably possible;
- Be free from damage, stains, or odors caused by the customer;
- Include any original accessories, tags, and complimentary items that were included with the order.

ZOLOTE reserves the right to refuse a return or make a reasonable deduction from the refund if the returned item does not meet these conditions.

3. Shipping Damage & Product Quality

Each product is inspected before shipment and appropriately packaged to help reduce the risk of damage during transit.

If your item arrives damaged during shipping, please contact us within 48 hours of delivery and provide:

- Your order number;
- Clear photos of the damaged product;
- Clear photos of the original product packaging;
- Clear photos of the outer shipping package.

If ZOLOTE confirms that the damage was caused during shipping, or that the product has a verified manufacturing defect or other quality issue for which we are responsible, we will provide an appropriate solution at no additional cost to you, which may include a free replacement, exchange, or full refund, depending on the circumstances.

4. Return Shipping Costs

For returns due to personal reasons, such as a change of mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for the return shipping costs.

If ZOLOTE confirms that the item was damaged during shipping, has a verified manufacturing defect, or the wrong item was sent, we will cover the applicable return or replacement shipping costs.

If a package is returned because of an incorrect shipping address provided by the customer, failure to complete required customs procedures, refusal of delivery, or another customer-related reason, any resulting shipping, handling, or reshipment costs will be the customer's responsibility.

5. Refunds

Once we receive and inspect the returned item, we will process the refund.

Eligible refunds will be issued to the original payment method. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

For cancellations or returns that are subject to applicable consumer protection laws, we will process refunds in accordance with those legal requirements.

Where applicable, the refund may not include additional charges that are non-refundable under the circumstances.

6. How to Request a Return

To request a return, please contact our customer support team and provide:

- Your order number;
- The reason for the return;
- Photos of the item, where applicable.

Please do not send an item back to us before receiving return instructions from our support team.

Once we receive your request, we will review the circumstances and provide you with the appropriate return instructions.

7. Contact Us

If you have any questions regarding returns, refunds, or product quality, please contact our customer support team.

We will do our best to provide a fair and timely solution.

Thank you for choosing ZOLOTE.                                                      Returns & Exchanges